How to Let Your Airbnb Guests to Know About Your Cleaning Process

There is no doubt that the COVID-19 pandemic has affected the hospitality industry including Airbnb rental businesses. Due to coronavirus people are traveling less and they are extra careful in choosing where they stay.

It is therefore crucial that you reassure potential guests that you are getting cleaning services from a reputable cleaning company like Queen Bee Cleaning Services. You also need to let them know that you are taking extra measures to ensure that they will be staying in a clean and disinfected space when they choose your place.

Here are some ways you can share your cleaning process with your guests:

Update Your Listing Description

One of the best ways to let people know how serious you are about ensuring the cleanliness of your place and the safety of your people is by updating your listing description to highlight the cleaning process done.

Be as detailed as you can with the description of each process. You can emphasize that you are following Airbnb’s enhanced cleaning process as indicated in the handbook. This process was specially developed by Airbnb and industry experts.

For instance, you can include that you use cleaning products and disinfectants that are approved by global health agencies and that you sanitize all surfaces. Mention that protective gear is worn by cleaners to ensure that cross-contamination is prevented. Make sure you include photos or videos showcasing both your clean space and the cleaning process you follow.

Message Your Guests for a More Detailed Discussion of Your Cleaning Routine

When you get inquiries or after someone booked your place, you can send them a detailed description of your cleaning routine. This can help them feel safer and more comfortable during their stay.

Some of the information you can include is the name of the cleaning company and some details about them, as well as their cleaning process. Let the guests know how seriously you’re taking the issue of cleanliness and safety during this pandemic. You can create a template and save it using Airbnb’s saved message feature so you can save time.

Leave Cleaning Supplies for Your Guests

Most guests want to be able to do some cleaning during their stay, so make sure that you provide them with everything that they need, including these:

  • Antibacterial hand sanitizer
  • Hand soap
  • Disposable paper towels
  • Disposable gloves
  • Multi-surface cleaning solution
  • Disinfectant sprays or wipes

What You Cannot Tell Guests

Airbnb doesn’t allow you to promote your place as a “COVID-free” listing or a “quarantine-friendly” place. In fact, it’s one of Airbnb’s requirements that hosts do NOT mention words like “COVID-19”, “coronavirus”, “quarantine” and other related terms in the listing title and description.


Everyone wants to finally be able to travel and relax somewhere but they also want to be safe where they’re staying. If you have one or more rentals on Airbnb, you definitely want to get some business especially after the challenging year that was 2020.

By ensuring that your potential guests know about your cleaning process, you’re likely to get more bookings. Of course, you need to make sure that you stay true to what’s being advertised. If you say you have cleaning supplies ready for the guests, then have stocks of those prepared. If you say that the place receives deep cleaning services from a reputable cleaning company once a week, then make sure that you do that as well.

If you are looking for a reliable and thorough Airbnb cleaning service in Seattle, Queen Bee Cleaning Services is here for you. Our team of expert cleaners knows how important it is for an Airbnb listing to get thoroughly cleaned and sanitized to get more bookings and ensure the safety of their guests. Contact our professional cleaners today to book an appointment!


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