Bumble Bee Cleaning Services — Terms & Conditions

By booking a service, you agree to be bound by these terms and conditions. If you do not agree with these terms, please do not proceed with booking our services.

Booking Confirmation

Booking a service online does not automatically guarantee your selected date and time. After submitting your request, you will be contacted by email or phone with a confirmation.

To secure your cleaning appointment:

• Standard and recurring cleanings require a $70 deposit, which is deducted from the total cleaning cost.
• Deep cleanings and move-in/move-out cleanings require a 50% deposit, applied to the total.

Deposits become non-refundable once your booking is confirmed. If we offer a courtesy hold with a stated decision deadline, the deposit will be refunded in full for cancellation requests made before that deadline; after the deadline passes or the booking is confirmed, the deposit is non-refundable.

For credit card payments, a hold will be placed on your card 24 hours before the scheduled cleaning, and payment will be charged after the service is completed.

Payments

Payment is due on the day of service and may be made by Check, Cash, Credit Card, PayPal, Zelle, or CashApp.

Regardless of your preferred payment method, a valid credit card must remain on file to reserve your date and time. Payment by check is available to existing customers with a credit card on file; first-time customers wishing to pay by check should contact our office for approval.

Cancellation & Rescheduling Policy

We require at least 24 hours' notice for any cancellation or rescheduling. This allows us to find replacement jobs for our cleaners. If you fail to provide 24-hour notice, your $70 deposit (or 50% deposit for deep cleanings and move-outs) will automatically convert into a cancellation fee, and a new deposit will be required to book another service.

Clients may reschedule a cleaning up to 4 times, each with at least 24 hours' notice. Exceeding this limit will result in the deposit being forfeited.

Discounts & Promotions

Only one discount or promotion may be applied per cleaning appointment. Coupon codes, first-time courtesies, and senior/military/first-responder discounts cannot be combined; when more than one applies, the discount of greatest value will be used.

Recurring Service Discount

Recurring discounts apply after the first cleaning; the first visit is billed at the initial cleaning rate. If you skip a scheduled cleaning, your service frequency and price will be adjusted accordingly (for example, a biweekly service that skips a visit will be billed at the monthly rate for that cycle). The discounted initial cleaning offered with recurring service applies only while recurring service is maintained; cancelling recurring service immediately after a discounted initial cleaning may result in the waived difference being charged.

Cleaning Crew

Our service is performed by a team of professional cleaners — typically two per home — with team size adjusted for the size and complexity of the job. We strive to send the same team to recurring clients on every visit while ensuring all technicians receive proper cross-training.

All of our employees undergo thorough background checks and drug testing, ensuring a team of trusted professionals in your home.

100% Quality Service Guarantee

All sales are final and we do not offer refunds. However, your clean is protected by our 24-hour guarantee: if any item included in your service was missed, contact us within 24 hours of the cleaning (a photo by text is perfect) and we will return to correct it free of charge.

Cleaners' Arrival Window

We schedule cleanings on the most efficient route for our teams. While we accommodate specific requests whenever possible, we cannot guarantee exact arrival times. Our standard arrival windows are 8:00–10:00 AM, 10:00 AM–12:00 PM, and 12:00–2:00 PM. We will notify you by phone or text when the team is approximately 30 minutes away, and we will contact you promptly if we are running late.

Service Fees & Adjustments

Our prices are based on years of experience and are provided as estimates based on the information you give us at booking, including square footage and the number of bedrooms and bathrooms. If the condition or size of the home requires additional time, we will contact you before proceeding with additional work; if we cannot reach you, the cleaning team will leave and the cancellation fee will apply.

We reserve the right to re-evaluate rates based on changes to your service frequency, home size, number of occupants, or major renovations. Rates may be adjusted annually by no more than 8%. We will notify you if your cleaning time differs significantly from the original estimate.

Cleaning Day Preparation

To allow our cleaners to focus on cleaning, please tidy up before their arrival — clearing floors, countertops, and tabletops. If you would like our team to handle this, let us know beforehand so we can adjust the cleaning fee accordingly.

Parking

Please provide convenient parking for our service providers. If no free parking is available, the parking cost will be added to your total and charged to your card. If parking is entirely unavailable, the appointment will be considered canceled and the $70 cancellation fee will apply.

Pets

We love pets! To ensure efficiency and safety, we ask that pets be confined to a separate area during the cleaning. A pet fee per pet, per visit applies to cover pet-hair treatment. If a pet becomes anxious or poses a safety risk, our cleaners reserve the right to leave, and the cancellation fee will apply.

Add-On Services (Available for an Extra Charge)

• Eco-Friendly / Green Cleaning Products
• Interior Window Cleaning
• Detailed Blinds Cleaning
• Detailed Baseboard Cleaning
• Inside Oven Cleaning
• Inside Refrigerator Cleaning
• Cleaning Inside Kitchen Cabinets
• Handwashing Dishes
• Pet Hair Removal
• Extra Heavy-Duty Cleaning
• Sanitation & Disinfection
• Carpet Washing / Carpet Cleaning
• Mold & Mildew Treatment in Showers & Tubs
• Mattress Cleaning
• Garage Sweeping
• Patio Furniture Dusting & Wiping

Product Preferences

We provide all necessary cleaning equipment and name-brand products. Have a scent preference, an allergy, or a product you'd rather we use? Just let us know and we will tailor what we bring into your home. If you prefer green cleaning products, inform us in advance. If you require us to use your own products, we are not responsible for any damage resulting from their use.

Use of Customer's Vacuum

If you request that we use your vacuum, we cannot assume responsibility for any damage to the unit. If your vacuum is not in working order when we arrive, we will be unable to vacuum your floors.

Items We Cannot Clean

• Mold removal (we offer mold/mildew treatment in showers and tubs as an add-on; remediation requires a specialized company)
• Hoarding situations
• Areas containing bodily fluids, blood, or biohazardous waste

Unreachable Areas & Heavy Items

For safety reasons, our cleaners cannot climb higher than a step stool or move items weighing more than 35 pounds. Please move heavy items before our arrival if you would like us to clean behind them.

Breakage, Damage & Loss Policy

While we take great care in your home, accidents can happen. We carry insurance for damage caused by our cleaners. We are not responsible for damage due to normal wear and tear, improper installation of items, or undisclosed fragile or valuable items (artwork, collectibles, heirlooms). All damage claims, with photographic evidence, must be reported within 24 hours of the service. We will attempt to replace damaged items, but an identical replacement is not guaranteed.

Lockouts

If our cleaning team cannot access your home, we will make every effort to contact you. If no contact is made within 15 minutes, the cleaning will be skipped and the $70 late-cancellation fee will apply. To avoid this, you may provide a key, lockbox, or door code.

Alarm Systems

Please ensure your alarm is turned off on cleaning day, or provide us with the code and instructions. If the code changes, notify us before your visit to avoid a lockout charge.

Keys & Security

We ask clients to provide a lockbox for key storage; our cleaners return the key to the lockbox after service. If a client leaves a door unlocked or places a key in an unsecured location, Bumble Bee Cleaning Services is not liable for any damages or theft.

Right to Refuse Service

We reserve the right to refuse or terminate service due to safety concerns (unsafe premises, weapons on site), uncomfortable or inappropriate situations, severe clutter, or disconnected utilities. Our cleaners may leave if they feel unsafe or if the home's condition is unsanitary. The cancellation fee applies when service is refused or terminated for these reasons.

Tips

Tips are never required or expected. If you choose to leave one, 100% goes to your cleaning team. Tips may be left in cash on service day or added to your card payment — including upfront at booking, on request.

Holidays

We do not provide cleaning services on: Independence Day, Thanksgiving, Black Friday, Christmas Eve, Christmas Day, New Year's Eve, or New Year's Day.

Inclement Weather

We close for business when weather conditions prevent local schools from opening.

Travel & After-Hours Fees

Additional fees may apply for services outside our standard service area or booked outside our regular service hours.

Non-Solicitation of Employees

Clients agree not to solicit or directly hire any of our cleaning employees. We invest significant time and resources in training our staff, and direct hiring of our team members violates this agreement.

Governing Law

These terms and conditions are governed by the laws of the State of Washington and the State of Georgia.