Terms Of Service

Terms & Conditions In Our Services

 

Your use of this website is governed by the terms & conditions set forth below. Please read them carefully. By using this web site for personal use or to book cleanings from Queen Bee Cleaning Service you agree to comply with & to be bound by these terms & conditions. If you do not agree to these terms & conditions, you may not use this web site & should exit from it now.

 

  • Booking Confirmation

Booking a service on-line doesn’t guarantee you a spot for that date/time, you will be contacted by email or phone with a confirmation.

 

  • Teams

We always work in teams of 2, occasionally more cleaners may be needed due to complexity of work or busy schedule.
For recurring clients, we do our best to limit rotation of cleaners in your home while still providing sufficient cross-training to our cleaning technicians.
Our employees have been rigorously background screened & drug tested prior to work with us, you can rest assured all our staff has integrity & is held accountable.

 

  • Right to Refuse Service

We reserve the right to deny &/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on premises, severe clutter & disconnected utilities. Our employees have the choice to leave if the home is in extreme unsanitary condition or they feel unsafe/threatened. If you book a cleaning online that is unreasonable, the cleaners may refuse service on the spot & you will be charged the cancellation fee.

 

  • Cleaning Day Preparation

Your price for cleaning is based on the maids focusing all of their time on cleaning,  we ask that you take a few minutes the night before a scheduled service to “tidy up” to allow the maids easy access to the areas/surfaces to be cleaned: floors, counter-tops, table tops, removing dirty dishes from kitchen sinks etc. If you’d like our maids to do these tasks for you, please call the office in advance so your cleaning fee can be adjusted for the additional cleaning time.

 

  • Add-On Services

This services are available for an extra charge:

  • Clean Inside Kitchen Cabinets
  • Clean Inside Oven
  • Clean Inside Fridge
  • Clean Interior Windows & Sills
  • Detail Blinds
  • Detail Baseboards
  • Sweep Inside Garage

 

  • Pets

We will gladly work around pets, we are pet-friendly company, within reason. If any pets will be in the home while we clean, we ask that indoor activity be limited for cleaning efficiency & safety reasons, if your pet becomes anxious or presents a safety concern, Queen Bee Cleaning Service reserves the right to remove its employees from your home.
Our employees are instructed not to enter a house if they believe an animal is a threat, pets may behave differently if a family member is not present. If removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.
Due to potential health risks we will not clean up cat litter boxes, bird cages & feces.

 

  • Service Fees

Please remember: We give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house. To ensure there are no surprises, when we arrive & find that the job will require extra labor, we will call & email you, WE WILL NOT START SERVICE WITHOUT YOUR AUTHORIZATION!, if we are unable to reach you, the crew will have to leave & you will be charged the cancellation fee. Please, keep your cell on you.

  • Payments

Payments must be made on the day of cleaning, you can pay through the following methods:
Mail the check, the check MUST arrive by the day of your scheduled clean
Our mailing address is:
4615 Picnic Point Rd
Edmonds, WA 98026
Leave cash in an envelope
By credit or debit card on file
IMPORTANT: If a payment is not received on the day of the clean, we will charge the credit or debit card that we have on file for you the next day.

  • Recurring Service Discount

The recurring discount starts AFTER the first cleaning service, if you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency.
Weekly Service 20% off
Every 2 Weeks 15% off
Every 3 Weeks 10% off
Every 4 Weeks 10% off
We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards, Queen Bee Cleaning will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original bid.
Hourly Service
If you requested hourly service, have a prioritize list available. Our cleaning crew will start at the top of the list & work the way down until the time is up.
* Please note: We don’t offer recurring discounts for hourly cleaning.

  • Rate Increases

Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of Client’s established service schedule or home or living situation (remodel, change of address, number of people living in the home, significant addition of furniture, etc.)
Customer rate shall be increased annually, by an amount not-to-exceed 8% of Client’s current rate.

 

  • Lockouts

Client shall make the service location accessible to Queen Bee Cleaning Service personnel on the scheduled service day. If the team is locked out of Client’s home, every effort will be made to establish contact with Client to arrange for entry into the home. If contact is not made within 20 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped & you will be charged $70 late cancellation fee, this fee is necessary to compensate the employees for unexpected lost revenue & time travel. To avoid the fee provide us with a key or code to gain entry to your home.

 

  • Rescheduling & Cancellations

Service reliability is extremely important, because we reserve a time especially for you. We request that you give us a minimum of 48 Hrs. advance notice if you need to cancel or reschedule for any reason to avoid incurring a $70 cancellation fee.

 

  • Alarm

If your home is equipped with a security system, please ensure that it is in the “Off” position or call our office with the code & proper directions for use.
If the code should change please let us know so you do not incur a lock out charge.

 

  • Use of Home owner’s Vacuum

If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. (Since we are not responsible for maintenance of the vacuum, we will not be responsible for any repairs to it). This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.

 

  • Cleaning Supplies

We provide the equipment & products needed to thoroughly clean your home; if you require us to use green cleaning products only, please let us know before we start the service.
If you require to use your cleaning supplies, note that we are not responsible for any damage associated with those products, when this request is made we ask that you have the following cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible:

  • Disinfectant cleaner (in a spray bottle)
  • Sanitizing cleaner (in a spray bottle)
  • Window cleaner (in a spray bottle)
  • All-purpose cleaner (in a spray bottle)
  • Neutral pH floor cleaner (in a spray bottle)
  • Granite Cleaner (in a spray bottle)
  • Cleanser (soft scrub)
  • Magic Erasers-Pumice Stone
  • Murphy’s oil soap
  • Furniture polish
  • Tub & tile cleaner
  • Mildew cleaner-Steel Polish

 

  • Items That We Will Not Clean/Cannot Do

  • Dishes & Laundry: We consider dishes & laundry to be daily chores outside the scope of our cleaning service. However, if there are a small amount of dishes in the sink (i.e. a couple plates and glasses leftover from breakfast) we will gladly put them in a dishwasher. We cannot economically charge for service beyond this.
  • Wet wiping light bulbs.
  • Moving heavy objects or furniture.
  • Clean Mold (mold removal is a specialty) Queen Bee Service cannot be liable for any mold-related risks in client’s homes.
  • For health reasons cannot clean hoarding homes, items or areas containing any animals & humans body fluids, blood, feces, vomit, cat litter boxes, birdcages & urine or excretions.

 

  • Unreachable Areas & Heavy items

For safety & liability reasons, Queen Bee Cleaning Service does not use ladders or move items more than 35 pounds to protect our employees from injury.
If you would like cleaning behind heavy objects, please move prior to cleaning.
Our employees cannot climb higher than a step stool, move furniture or work outside of your home.

 

  • Breakage/Damage & Loss Policy

If you have something that is priceless or irreplaceable please put it away, while an occurrence is rare, the possibility of breakage or damage is present while we clean. Our maids exercise reasonable care when cleaning your home; Our staff is required to report any incident to our office immediately, and to leave Client a note advising of such an occurrence, we carry insurance for damage or breakage caused by our maids.
We are not liable for damage that is caused by “normal wear & tear”, improper installation of an item in your home, artwork, collectibles or family heirlooms not disclosed during the booking process, these items include but are not limited to the following:

Carpet & Rug Snags: Carpet snags are the result of “exposed loops” caused by normal wear & tear, moving furniture, etc. which are snagged by the vacuum. Our vacuums are set to safe standards in order to limit snags.

Broken Blinds: Customers should be aware that there are some inherent risks each time your blinds are cleaned, blinds will become brittle from daily exposure to the sun, cord will weaken over time resulting in breaks.

Improperly hung pictures/decorations/mirrors: If these items are securely/properly attached to the wall, they should not fall when the item is dusted or wiped.

Artwork, Collectibles & Family Heirlooms: These items are expensive & impossible to replace & we will not take the risk of cleaning such items. Client should point out such items to us before starting service, Please safely secure heirlooms & collectibles prior to cleanings.
Please advise us how you would like your fragile items handled (& their care) in special account instructions.

Notification must be made within 24 hours of breakage/loss of any personal items. Once the office receives the notification, we will contact you as soon as possible. If we do not hear from you within the next 21 days, we will assume you do not want to have us resolve the issue & the situation will void. Identical replacement is always attempted but not guaranteed.
The client needs to save broken items for Queen Bee Cleaning Service to inspect.

 

  • Satisfaction Guarantee Policy & Re-Cleans

We have built our business providing our clients with the best possible service available. Still, we realize that because we are human, things will from time to time get missed, should this happen email us within 24 hours & we will rectify the error at no charge.
Queen Bee Cleaning Service cannot guarantee the results of mini-blinds, grout, chandeliers & vaulted ceiling fans, Queen Bee Cleaning Service does not assume responsibility for the restoration of severely worn, stained, or mildewed caulking & grout.

 

  • Scheduled Arrival Window

Due to the unpredictable nature of our business, please allow us the flexibility of scheduling our cleaning between 8:00 a.m. & 4:00 p.m.
We schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain low prices & avoid trip fees. If you require an specific time, we will make every effort to accommodate your request however no times are guaranteed due to unpredictable nature of our business & unforeseen circumstances (traffic jams, weather, mechanical problems, etc.).
We generally do not run more than 30 minutes earlier nor more than 45 minutes later than the scheduled appointment time, if we are running late we will give you a call.

  • Holidays

Queen Bee Cleaning Service does not do holiday visits, If your scheduled day falls on a holiday we will contact you to reschedule.
The following holidays will be observed:

  •  New Year‘s Day
  •  Memorial Day
  •  Independence Day
  •  Labor Day
  •  Thanksgiving
  •  Christmas Eve
  •  Christmas
  •  Dec 31st (Open Until 12:00 pm)
  • Inclement Weather

We will be closed for business when weather conditions prevent Snohomish County & King County School Districts from opening.

  • Key Release

Client keys are coded & stored inside a locked cabinet to which only the managers of Queen Bee Cleaning Service have access.
In the event the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, Queen Bee Cleaning Service will not be held liable for any damages or theft to the client home.
Upon termination/cancellation of services, Queen Bee Cleaning Service shall return any Client key(s) in its possession no later than 48 hours after termination of services or the next business day.

 

  • Non-Solicitation of Queen Bee Cleaning Service Employees

As our customer, we ask that you agree not to solicit for hire any of our cleaning employees to work directly for you, Should you choose to hire our employee to work directly for you, a $1500 referral/training fee will be charged to any Queen Bee Cleaning Service client who solicits the employment of any our staff. Our professional cleaners are each background checked, their references verified & have completed a two to four week comprehensive cleaning orientation/training program as well as ongoing training. Significant time, resources & money are invested in each of our new employees before we allow them to enter our customer’s homes.

 

  • Links

This web site contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site.
We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.
We understand that privacy on-line is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business & Visitors who register to transact business on the Site & make use of the various services offered by Queen Bee Cleaning Service (collectively, “Services”) (“Authorized Customers”).

 

  • What Personally Identifiable Information is Collected?

We may collect basic user profile information from all of our Visitors. We collect the following additional information from our authorized customers: the names, addresses, phone numbers & email addresses of authorized customers.

  • What Organizations are Collecting the Information?

On to our direct collection of information, our third party service vendors such as credit card companies who may provide such services as credit, may collect this information from our visitors & authorized customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from visitors & authorized customers.

  • How is Personally Identifiable Information Stored?

Personally Identifiable Information collected by Queen Bee Cleaning Service is securely stored & is not accessible to third parties or employees of Queen Bee Cleaning Service.

  • Governing Law

Any claim relating to Queen Bee Cleaning Service web site shall be governed by the laws of the State of Washington without regard to its conflict of law provisions.

We have taken every effort to design our web site to be useful, informative, helpful & honest.
Hopefully we’ve accomplished that & would ask that you let us know if you’d like to see improvements or changes that would make it even easier for you to find the information you need.
Queen Bee Cleaning Service reserves the right to change this web site & these terms & conditions at any time without prior notice to you.
All usage rights are owned, reserved & controlled by Queen Bee Cleaning Service.

2017© Queen Bee Cleaning Service