Got Questions?

We Have Answers!

Getting Started

How do I create my Queen Bee Account?

When you book service online, an account is automatically created for you. Alternatively you can create a log into your account at Client Portal
Simply set up your email, choose your password, & you’re ready to go.
You can make changes such: apply a coupon to a future appointment, you can also change or update your credit card, your new card will automatically be noted as your default card.

What is the difference between a Standard, Deep & Move Out Cleans?

Standard Cleaning
Is our most popular service, commonly-requested service for families, busy professionals who want to use enjoy quality time, we keep your home fresh.

Deep Cleaning
Ideal for homes that have gone months without being cleaned or has NOT been professionally cleaned in a while.
This service includes interior window cleaning & sills, detail blinds & detail baseboards.

Move In/Move Out Cleaning
This service is extremely thorough top to bottom, designed to prepare a home for a new tenant.
This service includes cleaning Inside Kitchen Cabinets, Inside Oven & Fridge, Interior Windows & Sills, Detail Blinds & Detail Baseboards.

How much will it cost?

We offer flat pricing in our services based on the number of rooms & bathrooms
We also offer hourly rate at $47/per maid with a minimum 3 hours (2 cleaners for 1.5 hrs)

Do you bring your own supplies & equipment?

We provide the equipment & professional grade chemicals needed to thoroughly clean your home; if you require us to use green cleaning products or If you want us to use your cleaning products, please let us know before we start the service.

Manage Your Booking

How do I make changes on my service?

Use our Client Hub & schedule, reschedule or cancel your appointment online.

Do you have a cancellation policy?

We request that you give us a minimum of 24 Hrs. advance notice if you need to cancel or reschedule for any reason to avoid incurring a $70 cancellation fee.

Pricing & Policies

Am I required to sign a contract?

There’s no contracts ever! you can cancel whenever you want!

How long will my cleaning take?

We usually do not like to give exact time frames for our cleanings. However, we usually estimate 1-1.5 hours per bedroom, 1-1.5 hours per full bath, 30 minutes for half bath.
These are average times based on years of experience, but may change based on the actual condition of the house, or in special cases such as large homes, we do adjust the estimate in order to be fair.
Deep cleanings take more time than a recurring service since the service includes more tasks.
Please remember, because we quote cleaning jobs sight unseen, your particular project could take more or less time based on the actual amount of work to be done.

Are your prices higher than other companies?

No, our prices are very competitive & far lower than franchise cleaning companies, our service has better quality & higher standards
Be aware of many “cleaning companies” who clean homes illegally because they have not taken the steps necessary to become a legitimate business, they don’t carry any insurance to protect the homeowner’s possessions & their own employees in case of injury; many also pay them under the table, because of this they can offer lower prices, the problem here is that clients have no recourse for compensation from these companies if their belongings are broken or stolen or if the maids damage you granite counter-top or your hardwood floor.

Do I need to be at home?

It’s up to you, many of our clients are away during cleaning, there are different ways to arrange our visit.
You may leave keys hidden under the mat, in the mailbox, etc., with a neighbor, front desk, or give us a spare.
We will need to have a key or security code for the alarm system, we have systems in place to keep your keys secure.

Trust & Safety

Can I trust the cleaners?

Queen Bee customers enjoy the benefits of a full contingent liability insurance of $1,000,000 & a $10,000 fidelity bond. This means that the insurance protects not only our company and employees, but also each of its customers as third parties for such possibilities of breakage & damage. We run a detailed nationwide background check on all applicants in our hiring process & we are fully licensed, bonded & insured.

What is your 100% satisfaction guarantee?

We want you to be 100% satisfied with each cleaning you receive from us. If you are not absolutely delighted with the cleaning, we will re-service the area within 24 hours of notification for free.
Most cleaning companies wouldn’t dare stand behind a guarantee like this, but we stand behind our work.

Is my personal information safe & secure?

Our website is protected by an extended validation SSL certificate issued by COMODO, our booking form has it’s own layer of 256-bit security protocol; the credit card transactions are processed by Stripe.
No credit card numbers are stored in our system, rest assured we take security very seriously.

Discounts

How does recurring discounts work?

We offer the following discounts for recurring service:
Weekly 20% off
Every 2 weeks 15% off
Every 3 weeks 10% off
Every 4 weeks 10% off
*Please note the recurring discount starts AFTER the first cleaning service.
We don’t offer recurring discounts for hourly cleaning or airbnb cleaning.

Airbnb Cleaning

When will the cleaning take place?

Your cleaners arrive some time in between the check out & check in time, between 11 pm & 3 pm
We will make sure to have the place ready before the scheduled arrival time of the next guest.

What are your airbnb cleaning fees?

At Queen Bee Cleaning, we truly believe that treating our employees with respect & compensating them with fair wages, results in a superior level of service to our hosts, our prices reflect this commitment to responsible employment practices.
All bookings must be made online & at least 24 hours in advance of requested service date.
Our Airbnb prices range from $70 to $280 depending on size.
If the residency is excessively dirty & would not be able to be completed by our cleaners in a reasonable amount of time, we will discuss with you & charge more.
Please note that longer stays require a Deep Cleaning Service & are $95-160 more depending on size of home, please call us at (425) 786-1360 to discuss.

Do you do laundry?

We’re happy to take care of laundry, we offer linen rental service for an extra fee of $12 per bed, (Includes: a set of towels for 2 guests, sheets, & pillow cases).

Why hire you instead of a cleaning lady?

You know Airbnb cleaning takes so much time & stops you from doing the things you really want to do.
Here are 4 reasons why you Airbnb needs to be cleaned by a professional:

Airbnb cleaning is a process, it should be systematic & consistent regardless of who’s doing it
Airbnb cleaning should be done in a methodical manner to avoid wasting time & money
Airbnb cleaning costs should be built into your base operating costs
As an Airbnb Host, you need to be smart about how you set up, manage & cost your Airbnb cleaning.

Still not convinced?

By hiring us you can spend more time with the kids, friends & family.
Use easy to follow Airbnb cleaning processes scalable for 1 to 100+ properties.
Confidently turnover properties faster & have back to back bookings.
Efficiently manage damage & maintenance.
Receive 5-star reviews with our no-effort service.
Exceed customer expectations, & get more bookings by being a Superhost!.