Got Questions?

We Have Answers!

Getting Started

How do I create my Queen Bee Account?

When you book service online, an account is automatically created for you. Alternatively you can create a log into your account at Client Portal
Simply set up your email, choose your password, & you’re ready to go.
You can make changes such: apply a coupon to a future appointment, you can also change or update your credit card, your new card will automatically be noted as your default card.

What is the difference between a Standard, Deep & Move Out Cleans?

Standard Cleaning
Is our most popular service, commonly-requested service for families, busy professionals who want to use enjoy quality time, we keep your home fresh.

Deep Cleaning
Ideal for homes that have gone months without being cleaned or has NOT been professionally cleaned in a while.
This service includes interior window cleaning & sills, detail blinds & detail baseboards.

Move In/Move Out Cleaning
This service is extremely thorough top to bottom, designed to prepare a home for a new tenant.
This service includes cleaning Inside Kitchen Cabinets, Inside Oven & Fridge, Interior Windows & Sills, Detail Blinds & Detail Baseboards.

How much will it cost?

  • We offer flat pricing in our services based on the number of rooms & bathrooms.
  • We also offer hourly rate at $47/per maid with a minimum 3 hourd (2 cleaners for 1.5 hrs)
    * Please note: We don’t offer recurring discounts for hourly cleaning.

Manage Your Booking

How do I make changes on my service?

Use our Client Hub & schedule, reschedule or cancel your appointment online.

Do you have a cancellation policy?

We request that you give us a minimum of 24 Hrs. advance notice if you need to cancel or reschedule for any reason to avoid incurring a $70 cancellation fee.

Pricing & Policies

Am I required to sign a contract?

There’s no contracts ever! you can cancel whenever you want. Our quality is our contract!

How long will my cleaning take?

We usually do not like to give exact time frames for our cleanings. However, we usually estimate 1-1.5 hours per bedroom, 1-1.5 hours per full bath, 30 minutes for half bath.
These are average times based on years of experience, but may change based on the actual condition of the house, or in special cases such as extremely large homes.
We do adjust the estimate in order to be fair.
Deep cleanings take more time than a recurring service since the service includes more tasks.
Please remember, because we quote cleaning jobs sight unseen, your particular project could take more or less time based on the actual amount of work to be done.

Are your prices higher than other companies?

No, our prices are very competitive & far lower than franchise cleaning companies, our service has better quality & higher standards
Be aware of many “cleaning companies” who clean homes illegally because they have not taken the steps necessary to become a legitimate business, they don’t carry any insurance to protect the homeowner’s possessions & their own employees in case of injury; many also pay them under the table, because of this they can offer lower prices, the problem here is that clients have no recourse for compensation from these companies if their belongings are broken or stolen or if the maids damage you granite counter-top or your hardwood floor.

Trust & Safety

Can I trust the cleaners?

Queen Bee customers enjoy the benefits of a full contingent liability insurance of $1,000,000 & a $10,000 fidelity bond. This means that the insurance protects not only our company and employees, but also each of its customers as third parties for such possibilities of breakage & damage. We run a detailed nationwide background check on all applicants in our hiring process & we are fully licensed, bonded & insured.

What is your 100% satisfaction guarantee?

We want you to be 100% satisfied with each cleaning you receive from us. If you are not absolutely delighted with the cleaning, we will re-service the area within 24 hours of notification for free.
Most cleaning companies wouldn’t dare stand behind a guarantee like this, but we stand behind our work.

Is my personal information safe & secure?

Our website is protected by an extended validation SSL certificate issued by COMODO, our booking form has it’s own layer of 256-bit security protocol; the credit card transactions are processed by Stripe.
No credit card numbers are stored in our system, rest assured we take security very seriously.

Discounts

How recurring discount work?

We offer the following discounts for recurring service:
Weekly 20% off
Every 2 weeks 15% off
Every 3 weeks 10% off
Every 4 weeks 10% off
*The recurring discount starts AFTER the first cleaning service. We don’t offer recurring discounts for hourly cleaning.

Airbnb Cleaning

When will the cleaning take place?

Your cleaners arrive some time in between the check out and check in time, usually between 12 pm & 3 pm
We will make sure to have the place ready before the scheduled arrival time of the next guest.

What are your Airbnb cleaning fees?

At Queen Bee Cleaning, we truly believe that treating our employees with respect & compensating them with fair wages, results in a superior level of service to our hosts.
Our prices reflect this commitment to responsible employment practices.

Below you’ll find our standard prices for Airbnb cleaning.
All bookings must be made online & at least 24 hours in advance of requested service date.

Apartments/Condos
1 Bedroom $70
2 Bedroom $80
3 Bedroom $90
Homes
1 Bedroom $125
2 Bedroom $135
3 Bedroom $150

Do you do laundry?

We’re happy to take care of laundry (linens & towels only). If the machines are in your unit, the laundry service is complimentary. If there are machines in your building and they are available for use when we arrive, we can perform laundry services for an extra fee of $8.
Please note we must be able to complete the laundry within the allotted time for your cleaning. Allotted times are based on the size of your Airbnb