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Frequent Asked Questions

Have Questions?
Queen Bee Has Answers!

What Is The Difference Between A Standard Clean, a Deep Clean &, a Move Out Clean?

Standard Cleaning
It is our most popular service, commonly-requested service for families, busy professionals who want to use enjoy quality time, we keep your home fresh & clean.

Deep Cleaning
Ideal for homes that have gone months without being cleaned or have NOT been professionally cleaned in a while. This service includes the standard cleaning plus interior window cleaning & sills, detail blinds & detail baseboards.

Move In/Out Cleaning
This service is extremely thorough top to bottom, designed to prepare a home for a new tenant.
This service includes: Deep clean glass & mirrors, remove spots from surfaces, scrub down & detail baseboards, clean inside windows, clean window sills, detail blinds, clean inside of appliances, clean inside cabinets, deodorize & take out pet smells, remove pet hairs, scrub down the showers & toilets with high-quality chemicals.
*IMPORTANT: We can only do move out services in completely empty homes with electricity, water & no food or furniture left.

Hours Of Operation
Our office hours are Monday through Friday, 8:00 am to 5:00 pm, Saturday 9:00 am to 2:00 pm
Cleaning hours are Monday through Saturday between the hours of 8:00 am & 4:00 pm.
Are Your Prices Higher Than Other Companies?

No, our prices are very competitive & far lower than franchise cleaning companies, our service has better quality & higher standards.

Be aware of many “cleaning companies” who clean homes illegally because they have not taken the steps necessary to become a legitimate business, they don’t carry any insurance to protect the homeowner’s possessions & their own employees in case of injury; many also pay them under the table, because of this, they can offer lower prices, the problem here is that clients have no recourse for compensation from these companies if their belongings are broken or stolen or if the maids damage you granite counter-top or your hardwood floor.

How Much Will It Cost?
Simple: We offer flat pricing in our services based on the number of rooms & bathrooms

We also offer an hourly rate at $50/per maid with a minimum of 3 hours (2 cleaners for 1.5 hrs) $150

How Long Will My Cleaning Take?
We usually do not like to give exact time frames for our cleanings. However, we usually estimate 1-1.5 hours per bedroom, 1-1.5 hours per full bath, 30 minutes for half bath. These are average times based on years of experience but may change based on the actual condition of the house, or in special cases such as large homes, we do adjust the estimate in order to be fair.

Deep cleanings take more time than a recurring service since the service includes more tasks.

Please remember, because we quote cleaning jobs sight unseen, your particular project could take more or less time based on the actual amount of work to be done.

Am I Required To Sign A Contract?
There are no contracts ever, you can cancel whenever you want.
Do You Bring Your Own Supplies & Equipment?

We provide the equipment & professional grade chemicals needed to thoroughly clean your home.

If you require to use your cleaning supplies, note that we are not responsible for any damage associated with those products,
when this request is made we ask that you have the cleaning chemicals & supplies ready so we can perform our cleaning service as efficiently as possible.

If you require us to use green cleaning products or If you want us to use your cleaning products, please let us know before we start the service.

How Does The Recurring Discount Work?
Recurring discounts start AFTER the first cleaning service

If you skip cleanings so that your cleaning’s frequency is lower than what you were set up for, your price will be increased to the pricing level for the lower frequency.

We offer the following discounts for recurring service:
Weekly 20% off
Every 2 weeks 15% off
Every 3 weeks 10% off
Every 4 weeks 10% off

*Note we don’t offer recurring discounts for hourly cleaning or Airbnb cleaning.

Coupons
You can apply a coupon to your appointment by logging into your account & clicking your name in the top right-hand corner.

You can then select “redeem voucher” & enter your code. The system will automatically apply the code to your next appointment.

You can not apply your coupon to a past appointment that is already completed.

Referral Program
If you love our service & we hope you do, please refer a friend to us.

You will receive $30 credit & your friend will get $30 off on their fist cleaning!

Right To Refuse Service
We reserve the right to deny &/or terminate service because of safety concerns, inappropriate or uncomfortable situations, Weapons on-premises, severe clutter & disconnected utilities.

Our employees have the choice to leave if the home is in an extremely unsanitary condition or they feel unsafe/threatened.

If you book a cleaning online that is unreasonable, the cleaners may refuse service on the spot & you will be charged the cancellation fee.

Can I Trust The Cleaners?
Queen Bee customers enjoy the benefits of a full contingent liability insurance of $1,000,000 & a $10,000 fidelity bond.

This means that the insurance protects not only our company and employees but also each of its customers as third parties for such possibilities of breakage & damage.

We run a detailed nationwide background check on all applicants in our hiring process & we are fully licensed, bonded & insured.

Is My Personal Information Safe & Secure?

Our website is protected by an extended validation SSL certificate.

Our booking form has its own layer of 256-bit security protocol; the credit card transactions are processed by Stripe.

No credit card numbers are stored in our system, rest assured we take security very seriously.

Instant Pricing
Please remember we give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house.

To ensure there are no surprises when we arrive & find that the job will require extra time we’ll call you to let you know if we are unable to reach you, the crew will have to leave & you will be charged the cancellation fee.

We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards
We will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original bid.

Hourly Service
If you requested hourly service, have a prioritized list available, our cleaning crew will start at the top of the list & work the way down until the time is up.

* Please note we don’t offer a recurring discount for hourly cleaning.

Do I Need To Be At Home?
It’s up to you, many of our clients are away during cleaning, there are different ways to arrange our visit.

You may leave keys hidden under the mat, in the mailbox, with a neighbor, front desk, or give us a spare.

We will need to have a key or security code for the alarm system, we have systems in place to keep your keys secure.

Pets
We will gladly work around pets, we are a pet-friendly company, within reason: We ask that indoor activity is limited for cleaning efficiency & safety.

If your pet becomes anxious or presents a safety concern, we reserve the right to remove our employees from your home.
If the removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.

Our employees are instructed not to enter a house if they believe an animal is a threat, pets may behave differently if a family member is not present.

Cleaning Teams or Solo Cleaners?
We always send solo cleaners, occasionally more cleaners may be needed due to the complexity of work or a busy schedule.

We do our best to limit the rotation of cleaners in your home while still providing sufficient cross-training to our cleaning technicians.

Our employees have been rigorously background screened & drug tested prior to work with us, you can rest assured all our staff has integrity & is held accountable.

Arrival Window
We schedule the jobs in an order that requires the least amount of drive to help maintain low prices and avoid trip fees.

Please allow us a 90-120 minute window to deal with traffic, parking & other surprises.

Items We Cannot Clean
MOLD – Mold removal is a specialty, Due to OSHA regulations, we cannot be liable for any mold-related risks in client’s homes.

We cannot clean hoarding homes or areas containing any animals & humans’ body fluids, blood, feces, vomit, cat litter boxes, bird cages & urine or excretions.

Unreachable Areas & Heavy Items
For liability reasons, our employees do not use ladders or move objects or furniture more than 35 pounds to protect them from injury

If you would like cleaning behind heavy objects, please move prior to cleaning.

Payment
Payment is due at the time service is rendered, we accept credit, debit, cash & check.

In the event payment is not collected at the job site, the credit card on file will be charged for the total due.

Satisfaction Guarantee Policy
We want you to be 100% satisfied with each cleaning you receive from us.

We have built our business providing our clients with the best possible service available, still, we realize that we are human, things will from time to time get missed

If you are not absolutely delighted with the cleaning, we will re-service the area within 24 hours of notification for free.

Most cleaning companies wouldn’t dare stand behind a guarantee like this, but we stand behind our work.

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The Queen Bee team did an amazing job on our move-out clean. The cost-to-quality ratio is absolutely ace. Very grateful to have found such a reliable and top-grade service. Would recommend without hesitation. Thanks so much, Queen Bee!

I have relied on Queen Bee Cleaning Services for several years for my home in Edmonds. They are thorough and are always pleasant to work with. I would recommend them to anyone who desires a high standard of cleanliness.

I hired Queen Bee to do a move out clean and they did a terrific job, I got my $1000 deposit back! I will hire them next time I move from my new place ????

SEATTLE'S BEST HOUSE CLEANING & CARPET CLEANING SERVICE

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