How to Give Feedback to Your Cleaner: What You Need to Know
If you work with a professional home cleaner then you know how important it is to be able to communicate openly with them. Only by talking to them will you be able to give feedback that will allow them to better clean your home. Now, this is easier said than done as some people may not know how to properly give feedback. This is why we thought it would be useful to put together a brief article about this subject. If this is something that you’re interested in learning more about, read on as we discuss what you need to know about how to give proper feedback to your cleaner.
Clarify Your Expectations
A problem often arises when the cleaner does not know exactly what is expected. It is important that you clarify your expectations. It can also be helpful to get feedback from the cleaner about what he or she needs. The problem may be that he or she does not know what the priorities are.
Consider How They’ll React to Feedback
Hopefully, the people you work with will be open-minded enough to listen to your feedback and see it as constructive criticism. They may be shocked to hear how they’ve been failing in some of their duties, or feel insulted to be criticized. It’s useful to give them a chance to respond to your feedback, so they can explain why they did something before you, or simply tell you that they think you are wrong. If they do disagree with your feedback because they think you are wrong, then discuss it with them so you can get a better understanding of where they’re coming from.
Keep Lines of Communication Open
Professional cleaners are busy working when they clean houses, so you rarely see them in person. You can always call them, though. This step is especially important if you have any questions about what happened during the cleaning. If you can't be there when the cleaning happens, tell the cleaner what to focus on in your home, and leave a note clearly telling him or her what you want to be done. This can be especially helpful if you know you'll be gone for weeks or even months at a time.
Communicate the Good and the Bad
Lastly, it’s important that you communicate both good and bad things when it comes to their services. By doing this, you can ensure that they continue doing the things they’re doing well all while improving on the areas that may still need some work. To add to this, they may be more receptive to what you have to say if you mix in positive feedback as it may motivate them to keep providing the best service possible.
We hope this article proves to be useful when it comes to helping you gain a better understanding of how to give feedback to the cleaners that you work with. While it may seem difficult at first, the information that we’ve laid out here should help make things easier for all parties involved.
For the best professional cleaning services in Seattle, we’ve got you covered. Queen Bee Cleaning Services offers you only quality solutions, ensuring that your home stays clean for the days to come. Reach out to us today!